Frequently Asked Questions
Transparent, honest answers about our service, fixed pricing, breakdown backups, and seat reservations.
What exactly is CoGo?
A fixed daily office-commute carpool platform. You lock a reserved seat on a verified driver's regular home-to-office route as a monthly or weekly subscription. You ride with the same driver and polite co-passengers every working day. This is not on-demand instant hailing.
How does payment work?
Payment is simple and transparent. You transfer funds through Bank, Raast, JazzCash, or Easypaisa directly to official admin accounts, upload your screenshot, and admin approves it. Only then is your seat locked. Fares are set strictly by admin based on distance, never by the driver.
What if my driver has a puncture or car breakdown?
In case of breakdown, the driver triggers an SOS in their app. Admin immediately reassigns the remaining passenger pickups to an active standby backup vehicle along that corridor, ensuring you reach your office smoothly.
What if I am away or on leave for a day?
Simply mark yourself absent on your dashboard for that date. The driver is automatically notified on their daily run-sheet so they don't wait outside your house.
Can I cancel my subscription and receive a refund?
Yes. You can submit a cancellation request through your portal. Once reviewed by admin, the unused pro-rata days are credited to your in-app wallet balance or refunded via bank transfer.
How do female-only pools work?
Female-only routes are strictly gated by CNIC verification. Male accounts cannot view or request seats in dedicated female vehicles, preserving a safe, trusted, family-friendly environment.